Terms of Service & Privacy Policy

Last updated: February 15, 2026

PART 1: SMS TERMS OF SERVICE

1. Program Description Halo Haven (doing business as Halo Haven Cleaning) uses SMS messaging to communicate with clients regarding appointment reminders, service updates, invoices, quotes, and general customer support.

2. Opt-Out Instructions You can cancel the SMS service at any time. Just text STOP to the short code. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. Help Instructions If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Contact@halohavencleaning.com or 801-889-0239.

4. Carrier Liability Carriers are not liable for delayed or undelivered messages.

5. Fees Message and data rates may apply for any messages sent to you from us and to us from you.

6. Frequency Message frequency varies based on your service appointments and interactions with us.

7. Privacy Policy To review how we collect, use, and protect your personal information, please view our full Privacy Policy below.

8. Contact If you have any questions about your text plan or data rates, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to Contact@halohavencleaning.com.

PART 2: PRIVACY POLICY

Strict No-Sharing Policy for Mobile Numbers: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the below categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names

  • Phone numbers

  • Email addresses

  • Service addresses

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Jobber. You may find their privacy notice link(s) here: https://www.getjobber.com/privacy-policy/?referrer=jobber_copilot.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

Google API Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Information collected from other sources In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user.

  • To respond to user inquiries/offer support to users.

  • To send administrative information to you.

  • To fulfill and manage your orders.

  • To request feedback.

  • To send you marketing and promotional communications (Excluding SMS/Text data sharing).

  • To protect our Services.

  • To comply with our legal obligations.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

IMPORTANT NOTE REGARDING MOBILE DATA: Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes. The sharing categories listed below apply to general web data and email, but exclude your mobile phone number and SMS consent status.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information.

The third parties we may share non-mobile personal information with are as follows:

  • Advertising, Direct Marketing, and Lead Generation: Facebook Audience Network (Web data only)

  • Communicate and Chat with Users: Facebook Customer Chat

  • Content Optimization: Google Site Search, Instagram embed and YouTube video embed

  • Data Backup and Security: Google Drive Backup

  • Functionality and Infrastructure Optimization: Google Cloud Storage

  • Invoice and Billing: Apple Pay

  • Retargeting Platforms: Facebook Custom Audience (Web data only)

  • Social Media Sharing and Advertising: Facebook advertising, YouTube social plugins, Pinterest advertising, Pinterest social plugins and Instagram advertising

  • User Commenting and Forums: Facebook Comments and instagram comments

  • Web and Mobile Analytics: Facebook Analytics, Facebook Ads conversion tracking, Google Analytics and Google Ads

  • Website Hosting: Squarespace

  • Operational Software: Jobber (This is the primary recipient of client data including name, address, service notes, and payment status to fulfill your contract).

  • Contracts: DocuSign (Client names, emails, and IP addresses are transferred to execute legally binding agreements).

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by replying STOP or UNSUBSCRIBE to the SMS messages that we send, or by contacting us using the details provided below.

8. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have specific rights.

You may have the right to request access to and receive details about the personal information we maintain about you, correct inaccuracies, get a copy of, or delete your personal information.

9. CONTACT US

If you have questions or comments about this notice, you may email us at Contact@halohavencleaning.com or contact us by post at:

Halo Haven LLC Draper, UT 84020 United States

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